Yes, we ship worldwide. Shipping costs apply and will be added at checkout. We offer discounts and promotions throughout the year, so stay tuned for exclusive offers.

Yes, standard shipping is free for all orders.

It takes 0 to 3 business days to process your order. We make every effort to ensure that your order arrives as soon as possible.On average, your order will be delivered within:

• 7 to 12 working days for the USA and Canada.
• 7 to 12 working days for European countries.
• 7 to 18 working days for the rest of the world.

You can easily track your order at the following link: click here

Enter your email address and order number, then click “Track”.

Please note that you do not need a customer account to track your order.

If your order includes several items, it is possible that they will be shipped separately, depending on available inventory and shipping warehouses. You will receive the rest of your order shortly.

If you have not received your order, first check the tracking link.

If the tracking shows that your order has been delivered, it is possible that the carrier has placed the package in the mailbox.

If you still have not received your package, please contact us at info@shadxw.com, we will be happy to help.

After placing an order, you will automatically receive a confirmation email.

Invoices are no longer provided in the package for environmental reasons. However, you can obtain an invoice from our support team.

Discounts are not cumulative.

If you want to modify your order, please contact us as soon as possible via the contact page.

If the order has already been shipped, we will unfortunately not be able to change or cancel it.

Please note that we cannot guarantee cancellation once order processing has begun. We encourage you to contact our team as soon as possible to cancel your order: info@shadxw.com

If for any reason you are not completely satisfied with your purchase, you can return it or exchange it for another model within 14 days of receiving your order.

Please note that according to our return policy, shipping costs remain at your expense. You can also check our return policy.

If you are not satisfied with your item, we offer a 100% money-back guarantee during 14 days.

Customers will be responsible for paying return shipping costs. All returned packages must be shipped with a tracking number.

Since we don't have a physical store, please note that you will be asked to send your order back to our shipping warehouse, in Asia.

Please refer to our return policy to start the return process. If you are unsatisfied with your order, please contact our support team at info@shadxw.com, and we will do our best to help you out!

If your item has manufacturing defects, please contact us via email or from our contact page.

We also invite you to send us photos or videos that could facilitate the processing of your request.

In case your items are too small or too large, you have 14 days to return them for an exchange or a full refund.

Please note taht it is the customer's responsibility to choose the right size according to the size guides available on each product page. We strongly invite you to contact our team to help you choose the right size.

The customer will be able to return the item at his own expense.

We know that this can represent a significant cost, do not hesitate to contact our teams, we will do our best to find a solution that brings you satisfaction.

Depending on your bank, it can take up to 3-5 working days before the refund appears on the payment method initially used after the refund has been processed.

You can use debit and credit cards (VISA, Mastercard, AMEX) to finalize your order.

However, we do not accept checks, money orders, or bank transfers.

Yes! When you place an order using your credit card, all of your information is entered into a secure SSL web page.

Your information is encrypted and sent directly to our payment service provider's network, where your card and transaction are secured and approved. Your credit card information is not stored on our servers at all.

Your gift card will be delivered instantly to your email!

The gift card is not nominative and can be transferred to a third person.

The gift card is valid indefinitely. Just shop how you like and when you want!

The balance of the gift card can be used for full or partial payment.

Gift cards are not eligible for a refund in accordance with our refund policy.

We recommend washing your clothes at 30 °C (86 °F) on a gentle cycle. Do not tumble dry garments unless indicated on the care label. Do not iron prints.